{"id":200,"date":"2026-03-29T11:05:46","date_gmt":"2026-03-29T09:05:46","guid":{"rendered":"https:\/\/www.borntobedifferent.it\/terms-and-conditions\/"},"modified":"2026-06-01T10:02:13","modified_gmt":"2026-06-01T08:02:13","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.borntobedifferent.it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\n<h4 class=\"wp-block-heading text-institutional text-1xl\">Agreement between the User and BTBD by Giulia Zuppardo<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"accordo-tra-lutente-e-btbd\">ABy accessing and using the BTBD by Giulia Zuppardo website, \u201c<a href=\"https:\/\/www.borntobedifferent.it\/en\/\">www.borntobedifferent.it\u201d<\/a>, a service provided and managed by BTBD by Giulia Zuppardo, the user agrees, without modification, to be legally bound by all the terms, conditions of use, and notices set forth in this agreement. Unless otherwise specified, this agreement constitutes the entire agreement between the user and BTBD by Giulia Zuppardo regarding the website \u201cwww.borntobedifferent.it\u201c.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Disclaimer and General Terms and Conditions of Sale<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"dichiarazione-di-non-responsabilita-e-condizioni-generali-di-vendita\">All services on the website \u201cwww.borntobedifferent.it\u201c are provided \u201cas is\u201d and \u201cas available\u201d, continuously improved and subject to expansions, modifications, and updates, without warranties of any kind.<br>BTBD by Giulia Zuppardo takes reasonable measures to ensure the accuracy of the information contained on the website www.borntobedifferent.it, however, it assumes no responsibility for any errors or omissions contained on the site and does not guarantee the accuracy, completeness, or timely updating of the information provided therein.<br>The Products photographed and displayed on the Website correspond to their actual characteristics; however, BTBD by Giulia Zuppardo is unable to guarantee an exact match to reality with regard to the images and colors as they appear on the Customer\u2019s screen.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Product availability<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"disponibilita-articoli\">The customer acknowledges that the products displayed on the website may no longer be available or on sale at the time of access. In the event of difficulties in sourcing the item, BTBD by Giulia Zuppardo reserves the right to offer the purchaser either a refund equal to the current market price of the product or a replacement with another equivalent product, as quickly as possible. The online order updates the product availability in real time. BTBD by Giulia Zuppardo shall not be liable for any direct and\/or indirect damages arising from the sale of goods and services offered on the website.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Shippings<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"spedizioni\">BTBD by Giulia Zuppardo shall not be held responsible for the loss, delay, and\/or failure to deliver the product, nor for any other circumstance not directly attributable to BTBD by Giulia Zuppardo. See Shipping.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Prices<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"prezzi\">The prices shown are expressed in Euros. If the destination of the product is Italy or another country within the European Community, only shipping costs will be displayed in the cart, as the price shown already includes VAT. If the destination is outside the European Community, only shipping costs will be charged at checkout; however, taxes and any customs duties will be applied at your expense upon the arrival of the goods in your country.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Returns and Refunds<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"resi-rimborsi\">If you are not satisfied with your order, you have 14 days from the date of receipt of the package to return your products.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">How to make a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"text-xl leading-loose\">You can send an explicit statement of your decision to withdraw to the email address info@borntobedifferent.it following the instructions in the return confirmation email to complete the procedure.<\/li>\n\n\n\n<li class=\"text-xl leading-loose\">At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box and instructions on how to return the product.<\/li>\n\n\n\n<li class=\"text-xl leading-loose\">Place the completed return form in the box together with the product(s) to be returned. Products must be returned in the same condition in which you received them, i.e., in perfect condition, complete with all their elements, unused, with the original packaging and any manuals attached, and with the labels and tags still attached to the product.<\/li>\n\n\n\n<li class=\"text-xl leading-loose\">Prepare the box by applying the sheet with our warehouse address to the outside.<\/li>\n<\/ul>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">Items must be returned to the address indicated on the return label without undue delay and, in any case, within 14 days of the date on which the return request was made. The deadline is met if the goods are shipped before the last day of the 14-day period. To be on the safe side, always keep the shipping receipt.<\/p>\n\n\n\n<h5 class=\"wp-block-heading mt-3 text-institutional text-lg\">Right of Withdrawal<\/h5>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">In the case of a return due to change of mind, the shipping costs for returning the products are borne by the end customer. The return will be the responsibility of the end customer until the box is delivered to our warehouse.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">The right of return for change of mind is excluded in the cases described in Article 59 of Italian Legislative Decree No. 206\/2005 (Consumer Code) and in particular in the case of the supply of sealed goods that cannot be returned for hygienic reasons or reasons related to health protection and have been opened after delivery.<\/p>\n\n\n\n<h5 class=\"wp-block-heading mt-3 text-institutional text-lg\">Incorrect, damaged, or defective product<\/h5>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">In the event of a return due to an incorrect, damaged, or defective product, we will cover the shipping costs. In addition to the value of the products purchased, we will also refund the shipping costs incurred for the delivery of the order, if the returned product was the only one in the order, and we will not charge any shipping costs for the return.<\/p>\n\n\n\n<h5 class=\"wp-block-heading mt-3 text-institutional text-lg\">Refund<\/h5>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">The return will be processed within 14 working days from the date of delivery to our warehouse. Timings may vary due to transport delays in the event of holidays or force majeure, but we want to reassure you that we will always strive to limit these changes as much as possible. We reserve the right to refund the item only after carrying out the appropriate quality checks or, in the event that the product has been returned due to a defect, to verify the actual non-conformity declared by the end customer. We will charge you for any decrease in the value of the goods, refunding you only the residual value of the product in such cases. The refund will be issued approximately 14 days after the item has been checked. Refunds will be made using the same payment method used for the purchase.<\/p>\n\n\n\n<h5 class=\"wp-block-heading mt-3 text-institutional text-lg\">Legal Guarantee of Conformity<\/h5>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">In the event of defects and\/or non-conformities, you are entitled to have the product restored to conformity, either by repair or replacement, or to alternative remedies in the cases expressly provided for by Legislative Decree No. 206\/2005 (Consumer Code).<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">If you have received a damaged, non-compliant, defective, or incorrect product, you can request repair, replacement, or a refund for the item. Pursuant to and for the purposes of European Directive 771\/2019\/EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects in the products for a maximum period of 24 (twenty-four) months from the date of delivery, it being understood that your action to enforce the aforementioned conformity defects shall in any case be time-barred within twenty-six months of the date of delivery.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">To request a refund, follow the instructions in the previous paragraph &#8211; \u201cReturn Request\u201d &#8211; specifying \u201cDamaged, non-compliant or incorrect item\u201d as the reason for the return and attaching one or more images of the item in question, in which the defect is clearly visible.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">Once the procedure is complete, you will receive a confirmation email containing the return form and all the instructions for shipping.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">Authorization to return the product does not in any way constitute recognition of non-conformity, the existence of which must be verified by us after the return.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">We reserve the right to refund the defective item only after carrying out the appropriate quality checks to verify the actual non-conformity of the returned product.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">If the non-conformity of the product is verified, we will refund you using the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Privacy and Personal Data Collection Policy<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"informativa-sulla-privacy-e-sulla-raccolta-dei-dati-personali\">This information is used by BTBD by Giulia Zuppardo to provide the service requested by the customer and to maintain the quality of the service itself. The user agrees that all collected information (such as email address, name, address, phone number, etc.) will be stored in a database and will not be disclosed to anyone without their consent (see privacy info). We reserve the right to disclose any information in order to comply, if necessary, with laws, regulations, or legal procedures.<br>BTBD by Giulia Zuppardo shall not be held responsible for any system breach that may compromise this information. We encourage users to read the privacy policies of linked websites in order to understand how those websites collect, use, and share information.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Security of Your Personal Data<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"sicurezza-dei-tuoi-dati-personali\">BTBD by Giulia Zuppardo protects your personal data from unauthorized access, use, or disclosure. BTBD by Giulia Zuppardo stores the personal data you provide on servers in a controlled and secure environment, protected against unauthorized access, use, and\/or disclosure.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Links to External Websites<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"link-a-siti-esterni\">The website \u201cwww.borntobedifferent.it\u201c may contain links to other websites (\u201cLinked Sites\u201d). BTBD by Giulia Zuppardo does not control and is not responsible for the content of any linked sites, including without limitation any link contained within a linked site, or any software, conduct, modification, or updates of a linked site. BTBD by Giulia Zuppardo is not responsible for any webcasting or any other form of transmission received from any linked site. These links are provided solely for the purpose of offering additional convenience and\/or proper display of the website and services offered. The inclusion of links does not imply any endorsement by BTBD by Giulia Zuppardo of the website or any association with its operators.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Modification of this Agreement<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"modifica-di-questo-accordo\">As a public service to its customers, BTBD by Giulia Zuppardo will endeavor (but without obligation) to notify registered users in the event of changes, updates, offers, news, terms of use, etc. It reserves the right to periodically modify, and to change at any time, the information, terms, conditions, and notices contained on the website without prior notice. Therefore, it may be advisable to visit our pages frequently for any updates, considering the continued use of the services offered by \u201cBTBD by Giulia Zuppardo\u201d.<\/p>\n\n\n\n<h4 class=\"wp-block-heading mt-10 text-institutional text-1xl\">Termination and\/or Restriction of Access to the website www.borntobedifferent.it and related services<\/h4>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\" id=\"fine-limitazione-accesso-al-sito-e-relativi-servizi\">The user agrees that BTBD by Giulia Zuppardo reserves the right, at its sole discretion, to limit, suspend, interrupt, or prohibit the user\u2019s access to the website and\/or the services offered, in whole or in part, at any time without prior notice, for any reason, and to remove any information, in whole or in part, if it deems it necessary.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\">If one or more provisions of this agreement are deemed invalid or unenforceable under applicable law, such invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the intent of the original provision, and the remainder of the agreement shall continue in full force and effect. To the extent permitted by applicable law, the user shall not have the right to claim, and no claims for damages or compensation may be made, including consequential damages, loss of profits, special, indirect, or incidental damages to persons and\/or property.<br>The purchase order placed by the Customer effectively confirms full acceptance of this agreement.<\/p>\n\n\n\n<p class=\"mt-3 text-xl leading-loose\"><strong>If the user does not agree and\/or does not accept to be legally bound by the terms of use and\/or is not satisfied with any part of the website and\/or the services offered by BTBD by Giulia Zuppardo, or with any of these terms of use, their sole and exclusive remedy is to stop using the website and refrain from using it \u201cwww.borntobedifferent.it\u201c.<\/strong><br>All rights not expressly granted in this agreement are reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agreement between the User and BTBD by Giulia Zuppardo ABy accessing and using the BTBD by Giulia Zuppardo website, \u201cwww.borntobedifferent.it\u201d, a service provided and managed by BTBD by Giulia Zuppardo, the user agrees, without modification, to be legally bound by all the terms, conditions of use, and notices set forth in this agreement. Unless otherwise &hellip; <a href=\"https:\/\/www.borntobedifferent.it\/en\/terms-and-conditions\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-simple-text-sticky-nav.blade.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-200","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and conditions - BORNTOBEDIFFERENT<\/title>\n<meta name=\"description\" content=\"Read the Terms and Conditions of BORNTOBEDIFFERENT: purchases, shipping, returns, payments, and use of the e-commerce website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.borntobedifferent.it\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - 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